ZR-02 Loloi Zharah

FREE SHIPPING
Free ground shipping is offered for most purchases through Rug Fashion Store within the contiguous 48 states. In most instances, UPS Ground Service will be used, but due to the large size of some of our area rugs and home decor, your purchase may be delivered by a Freight carrier. For oversized or odd shaped items, there may be incremental shipping charges. You will be notified prior to fulfillment of your order if there are incremental shipping charges. You will typically receive your shipment within 7-10 days. If you are sending your purchases to a location outside of the contiguous states or would like faster shipping, please call us at 855-355-RUGS and we'll give you a shipping quote over the phone.

FREE DESIGNER ASSISTANCE
We want you to be confident in every purchase you make through Rug Fashion Store.Need help determining the right size or type of area rug to fit your lifestyle? Let our interior designers help you narrow down your choices and pick the best options for your home. Fill out our form at this link and send us a picture of your room, along room dimensions and color preferences and one of our designers will reach back out to you with selections that match your needs.

EASY RETURNS
It's becoming easier than ever to shop online but, at times, even after doing all of your research you may not be completely satisfied with your purchase. We understand and that is why we make it easy to return merchandise you purchase through Rug Fashion Store. We regret that all home decor, custom ordered products, clearance, hot deals and closeout items cannot be returned.

We will work with you to make sure your return is handled as efficiently and smoothly as possible. While we are able to offer free shipping to your designated address, you are responsible for shipping costs associated with your returned merchandise.

RETURN POLICY

INSTRUCTIONS FOR RETURNING AN ITEM:
Please contact us prior to returning any item so that we may issue a Return Authorization number and provide you with complete return instructions.You can request your return by calling us at 1 (855) 355-RUGS (7847) or 1 (918) 392-0066. Refunds take 3-4 days to appear on your credit card statement.

HOW TO SAFELY WRAP YOUR ITEM FOR RETURN:
Open your rug carefully. If the original packaging material is in good condition, you may reuse it. Make sure all open and loose ends are securely sealed with packing tape. If you cannot reuse the packaging, a heavy-duty disposable plastic painter's tarp (available at most hardware stores) is a great substitute. Make sure to remove all original packing labels before shipping your rug back to us.

We recommend that you purchase insurance and tracking for your rug before shipping it. If it arrives to us damaged, we will not be able to issue a refund for it, but will assist you in any way possible with filing an insurance claim. Rugs returned dirty or damaged due to insufficient packaging cannot be fully refunded.

NON-DEFECTIVE RETURNS:
If you decide that an area rug does not meet your expectations for color, size, etc., we will accept its return within 30 days from shipment, as long as the product is returned to us undamaged and in new condition.

Customers are responsible for return shipping. To help you determine your shipping costs, you may want to use FedEx.com, UPS.com or USPS.com to attain shipping rates. You can usually obtain the weight of your shipment by clicking on the tracking we emailed you regarding your order.

DAMAGED ITEMS:
Upon delivery of your merchandise, please inspect and open the package thoroughly with the driver present. Goods damaged in transit must be refused at time of delivery. Please contact Rug Fashion Store Customer Service toll free at 855-355-7847 immediately to notify us that you have refused a damaged item.

Your Satisfaction is First Priority

At Rug Fashion Store, we stand behind every product we sell and we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we will work with you to make sure your return is handled as efficiently and smoothly as possible. Please review our return policy below as not all items are eligible to be returned.

Clearance and Closeout Items

There are no refunds or exchanges on clearance, hot deals and closeout items.

Home Decor Items

Home Decor items are not eligible to be returned or refunded unless they arrived damaged.  If received damaged, please be sure to follow our "Damaged Items" policy below.

Damaged Items

Upon delivery of your merchandise, please inspect and open the package thoroughly with the driver present. Goods damaged in transit must be refused at time of delivery. Please contact Rug Fashion Store Customer Service toll free at 855-355-7847 immediately to notify us that you have refused a damaged item.

If your item was damaged in transit and you were not home to refuse it, please save all the packaging material and notify us immediately. All damages must be reported within 48 hours to be considered a "Defective or Damaged Return".

Please do not ship the products to Rug Fashion Store until instructed. It is very important to keep the packaging materials that the shipment arrived in. UPS will not honor any claim if the shipping materials have been discarded. All claims are paid to the shipper; we will settle the claim with courier.

Packaging

Returns must include all tags, packaging, and be shipped in a sturdy shipping box. Do not use the manufacturer box or bag as the shipping box.

Rugs that have been installed and/or used in any manner will not be accepted for return. Home Decor items that have been unboxed are not eligible to be returned.

Defective products or products sent to you in error will be exchanged or refunded in full.

Instructions for Returning an Item

Please contact us prior to returning any item so that we may issue a Return Authorization number and provide you with complete return instructions.

You can request your return in one of two ways:

Email us at info@rugfashionstore.com

Call us at 1 (855) 355-RUGS (7847)

We regret that all home decor, custom ordered products, closeouts, hot deals and special orders cannot be returned.

Refunds take 3-4 days to appear on your credit card statement.

Non-Defective Returns

If you decide that an area rug does not meet your expectations for color, size, etc., we will accept its return within 30 days from shipment, as long as the product is returned to us undamaged and in new condition.

Customers are responsible for return shipping. To help you determine your shipping costs, you may want to use FedEx.com, UPS.com or USPS.com to attain shipping rates. You can usually obtain the weight of your shipment by clicking on the tracking we emailed you regarding your order.

To help make your return as easy as possible, please click here to create and print your return label.

How to Safely Wrap Your Item for Return

Open your rug carefully. If the original packaging material is in good condition, you may reuse it. Make sure all open and loose ends are securely sealed with packing tape. If you cannot reuse the packaging, a heavy-duty disposable plastic painter's tarp (available at most hardware stores) is a great substitute. Make sure to remove all original packing labels before shipping your rug back to us.

We recommend that you purchase insurance and tracking for your rug before shipping it. If it arrives to us damaged, we will not be able to issue a refund for it, but will assist you in any way possible with filing an insurance claim. Rugs returned dirty or damaged due to insufficient packaging cannot be fully refunded.

Returning Samples

We highly recommend you order a rug sample before placing an order for a large rug. Samples may be kept for up to 30 days without penalty or restocking charges. Samples may not be returned after 30 days.

Samples may be provided in various sizes including 18” square, 2’x3’ corner sample or a 2’x3’ rug depending on availability in the collection requested.

Customer is responsible for all freight charges associated with returning any samples. After a sample is purchased and returned and the return is received by Rug Fashion Store, the amount of the sample will be issued as a credit towards any purchase $150 or above.

Restock Fee

Items received which do not meet these criteria will not be accepted and will be sent back to you or may be charged a restock fee.

Exchanges
There is no restocking fee, however the customer is responsible for the shipping charges to send the item back, and reship a new item. There is no restocking charge on an exchange; the customer is responsible for shipping costs for the replacement item.

Cancellation Policy

Once an order is placed with rugfashionstore.com, we require that any order cancellation occur within 24-hour of purchase. We do not accept order cancellations once the order has shipped and we ask that you submit your order cancellation via Help in your account for a faster response.

Upon placing an order, an email notification with the order details will be immediately sent to the email provided. Please verify that the information in this e-mail receipt is correct. Cancellations made after the order has shipped will be treated as a regular return and will be subject to the shipping fees incurred.

Unable to Complete Delivery

Rug Fashion Store will make every effort to promptly deliver your package. We have an agreement with FedEx to make up to three (3) attempts of delivery. If we are unable to complete the delivery of your package after three (3) attempts, the package will be returned back to the shipping location.

Please note that you will be responsible for all rejected delivery charges unless we are notified in advance and a Return Authorization is approved and issued by one of our support representatives. 

Area rugs are very costly to ship, and we ask that you contact customer service if any delivery assistance is needed. We will always make an effort to accommodate you!

Ship All Packages To:

8027 S Sheridan rd, Tulsa OK 74133

Please send us your tracking # and tracking information to info@rugfashionstore.com.

Disclaimer

All orders are subject to the terms listed in our Return Policy. By purchasing a product from Rug Fashion Store, the customer abides by the listed requirements above. For further questions, please don't hesitate to contact us. 

As an added benefit to our Customers, every order placed online will receive, at no cost, a Norton Shopping Guarantee, which includes the following:

• 30-day Lowest Price Guarantee.
• $10,000 Identity Theft Protection.
• $1,000 Purchase Guarantee.

Once your order is completed online, an email certificate with Guarantee Policy Number will be emailed to you.

During a promotion, Incredible Rugs and Decor may offer a free rug pad with the purchase of a particular rug. The pad included is our 'good, waffle-type rubber underlay', pictured below, for use over any hard surface. You do not need to add a rug pad to your cart. If you would prefer to upgrade from the free pad to the Karastan Down Under rug pad with a 25% discount, simply add this pad to your shopping cart and we'll be happy to adjust your total after checkout.
Please note; rug pads ship from a separate warehouse and may arrive before, or shortly after, the rug arrives to you. Smaller rug sizes may not qualify. See product page for details of which sizes are included in the free pad promotion.